Frequently Asked Questions, to cover some important topics, here some answers of the most common questions of our customers during the rent-a-car process
You must call 911 to report the incident, stay in place until get the ticket with the notice of the
accident, at the same time you must contact us at our customer support for assistance and
insurance review.
A $500 USD is required as a guarantee of the vehicle rental. After the drop-off withing
verification process of no damage made or other incidents with the vehicle, the amount will be
returned no longer than 3 to 5 business days.
The charge will be covered by credit card thru PayPal or PayPal transactions from the main
driver.
$500 plus the total cost of the rental.
21 Years or older.
Valid driver’s license.
Car deposit.
Any but valid one in your local country.
Yes, but you must take full of care about the cleaning of the bad smell, pet hair, or any other
waste, additional charge will apply starting at $100, also full coverage of any damaged caused.
No, tolls must be paid by the driver in small cash, only few tolls take your credit cards.
Our fleet includes 4×4 SUV’s cars with full maintenance to prevent road incident as possible.
Total car wash is covered at the return, only extra charges starting at $100 will be charge in
cases when no normal car wash won’t clean the car.
The car will be delivered back within the same level of fuel, $100 will be charge on your deposit
if you don’t comply.
You must contact us at our customer support for assistance, extra charge will apply starting
$100 for their replacement.
Only the cost of the rental can be paid with cash, but a deposit must be prepaid before the pick-
up date requested.
The car includes basic insurance, for extra details please read our Terms and Conditions for
extra coverage.
No, the basic insurance is already included in, extra coverage must be paid according to the
request conditions.
No, our policy won’t allow the car to cross the border.
Please contact us, we will keep your belongings safe, after one week without notice from you,
we will proceed to safe disposal.
Please immediately contact us to provide you full support.
You must call 911 to report the incident, stay in place until get the ticket with the notice of the accident, at the same time you must contact us at our customer support for assistance and
insurance review.
Yes you can, but it required the request at least 24hrs before the pick-up date.
You must return the car at the same place of the pick-up according to the timeframe selected, other locations are valid with previous request with an additional fee, please contact customer service to give you details about it.
We don’t, pick the dates as you need it.
An additional charges will apply, coordinate with customer service to reduce the penalty fees.
The amount will be returned no longer than 3 to 5 business days, after a full clearance check.
